Comments on: A Lesson in Retaining Customers

By: Just Try Something Different | Small Hands, Big Ideas

Just Try Something Different | Small Hands, Big Ideas — Wed, 21 Oct 2009 15:53:39 +0000

[...] to Vegas, mind you) and stepped out of the norm. Not to mention, he entertained his passengers making the ride memorable (I remember, it was on Southwest and I retold this guy’s brilliant [...]

By: Ask and You Shall Receive | Small Hands, Big Ideas

Ask and You Shall Receive | Small Hands, Big Ideas — Mon, 05 Oct 2009 15:00:55 +0000

[...] Lesson learned: Don’t panic. Ask for help. Be creatively cautious. Understand the problem is part of the process. Then if you need help with your blog or web problems, contact Ken Dawes. Seriously. Thank you, Ken. I always say, it’s the little things that count. [...]

By: What If Your Company Had an In-house Smile Detector? | Small Hands, Big Ideas

Wed, 29 Jul 2009 15:00:38 +0000

[...] Japanese value customer service and BBC emphasizes that it’s “standard practice on trains (in Japan) for smartly [...]

By: I Want to Hug Alice.com | Small Hands, Big Ideas

I Want to Hug Alice.com | Small Hands, Big Ideas — Wed, 15 Jul 2009 15:00:47 +0000

[...] a few other brands I might be interested in, showing me where to find them on Alice. I’m a customer service junkie and am always paying attention to the little things that count. This is one of them. It was [...]

By: Grace Boyle

Grace Boyle — Fri, 03 Jul 2009 20:46:40 +0000

@OpheliasWebb Yes, you're right. I usually sniff right through the BS when a company is trying to do good, but really isn't walking the talk. Like @Carlos mentioned we're human and have emotions, companies need to start recognizing that. We do have a lot of resources so it doesn't seem that hard to do. I am going to keep my eye out for those gems who are giving back and listening to their customers. It drives me to write blog posts, talk about it with my friends and become loyal. Isn't that all they should want!?

By: Grace Boyle

Grace Boyle — Fri, 03 Jul 2009 20:44:50 +0000

@Sam Haha yeah, let's talk about Siesta Key. I had never been before, it was beautiful and quiet. The element of surprise goes a long way for customers.

By: Grace Boyle

Grace Boyle — Fri, 03 Jul 2009 20:41:49 +0000

@Simon Good call with waiters and waitresses. I feel like they can really make or break the restaurant experience…maybe they shouldn't but I have the most face value time with them (not the chef, owner, etc.)

By: Grace Boyle

Grace Boyle — Fri, 03 Jul 2009 16:46:40 +0000

By: Grace Boyle

Grace Boyle — Fri, 03 Jul 2009 16:44:50 +0000

@Sam Haha yeah, let's talk about Siesta Key. I had never been before, it was beautiful and quiet. The element of surprise goes a long way for customers.

By: Grace Boyle

Grace Boyle — Fri, 03 Jul 2009 16:41:49 +0000