Comments on: Spend More Time Listening Than Talking

By: 9 Seconds | Small Hands, Big Ideas

9 Seconds | Small Hands, Big Ideas — Wed, 05 Oct 2011 22:31:16 +0000

[...] makes me weary. I’m a good listener. I believe in listening. I do have a strong attention-span, but then why does my head and mind wander? Can I retrain my [...]

By: Questions and Feedback From You, Dear Readers | Small Hands, Big Ideas

Questions and Feedback From You, Dear Readers | Small Hands, Big Ideas — Wed, 14 Apr 2010 17:40:08 +0000

[...] an advocate of listening and often, readers e-mail me personally or we communicate in the comments – but this time [...]

By: Customer Service « Be Happy! Life Coach Lenora Boyle

Customer Service « Be Happy! Life Coach Lenora Boyle — Tue, 22 Dec 2009 05:17:11 +0000

[...] a wonderful blog post with lots of research about customer service, read Small Hands Big Ideas by Grace Boyle. She’s an avid researcher and business developer at one of Boulder’s [...]

By: Just Try Something Different | Small Hands, Big Ideas

Just Try Something Different | Small Hands, Big Ideas — Wed, 21 Oct 2009 15:37:48 +0000

[...] listened to the safety instructions, from the beginning to the end. Why? Because this guy knew his target audience (we were en route to Vegas, mind you) and stepped out of the norm. Not to mention, he entertained [...]

By: Grace Boyle

Grace Boyle — Fri, 11 Sep 2009 08:38:41 +0000

@Jim Thanks for stopping by. You're very right. Social media can have a very positive and negative affect and it's important company's keep that mind. Many people tend to lash out (publicly) if they've experienced something negative with a brand or company.

By: Jim

Jim — Fri, 11 Sep 2009 08:23:56 +0000

I agree that excellent customer service can have a positive impact on a firm's bottom line. Like you mentioned, businesses should be sure to take advantage of the two-way communication possibilities that social media afford. They should also keep in mind how easy it is for an unhappy customer to blog or tweet about a bad customer service experience nowadays. The double-edged sword of social media!

By: Grace Boyle

Grace Boyle — Fri, 11 Sep 2009 04:38:41 +0000

By: Jim

Jim — Fri, 11 Sep 2009 04:23:56 +0000

By: Grace Boyle

Grace Boyle — Tue, 08 Sep 2009 00:08:54 +0000

@Tony You're right. The way listening is designed, it means that even if you start with less customers (but they're loyal because you listen) inevitably the numbers will grow. Thanks for stopping by!

By: Tony Ruiz

Tony Ruiz — Mon, 07 Sep 2009 18:04:31 +0000

Great post Grace – I totally agree. Listening is the key to business in general. You have to listen to know what direction your customers are going. If you don't know what they want you can't sale and you have no business. I rather have 10 loyal customers vs. 100 customers that are not so loyal. The more you engage/listen the more loyal customers will come.